Payment Activity
Check advertising payment records and resolve checkout questions.
2 min read Step-by-step guide
After checkout
Allow the payment confirmation to return to Citiinfo and check the record before starting another checkout. A cancelled or incomplete checkout is different from a confirmed payment.
Step by step
- Open Payment Activity from the sidebar.
- Find the record associated with your campaign and review its displayed status and amount.
- Compare it with the campaign dates, placements and checkout confirmation.
- If the status looks incorrect, contact support with the campaign reference and payment details shown in your account.
When you need support
Share the campaign reference and the issue you see. Never send full card numbers, card security codes or account passwords.
Need a hand with this?
Contact our support team with the business or campaign details and what you need help with.