Basic information
Enter your business name, category, Australian location, full address and business description. Upload your business logo so customers can recognise you.
A GUIDE FOR BUSINESS OWNERSA great listing
A great listing
starts with the details.
Business Listing Guidelines
Bring your Australian business to Citiinfo. Here is what to prepare, how to submit and what you get with a free or paid listing.
From business details to ready for review.
Follow the same six steps in our Add Listing form. Take a moment to check each section before moving to the next.
Contact & areas you serve
Add your contact name, phone number and email. Include your website and social media links where available. Under Areas We Serve, enter an Australian postcode and click Add to see its suburbs. Add at least one postcode; you can include up to 30.
Business hours
Set your opening and closing times for each day. Mark the days you are closed and include breaks where relevant.
Services & features
List the services your business actually provides. Use clear service names and descriptions, and choose the features that apply to your business.
Photos & videos
Add up to 5 gallery photos to show your work, premises or products. Include video links if available. Without gallery photos, your listing card uses your business logo.
Review & submit
Check your business details, contact information, service postcodes and media before submitting. Your listing is sent to the Citiinfo team for review before it is published.
Start free. Add more business tools with paid.
A free listing gets your business on Citiinfo. A paid listing adds tools for promotions, SEO and managing business opportunities.
| What you get | Free listing | Paid listing |
|---|---|---|
| Submit a business listing | Included | Included |
| Business profile & contact details | Included | Included |
| Dashboard access | Basic access | Business management tools |
| Announcements | Not included | Included |
| Ads campaign tools | Not included | Available |
| Add Listing & listing management tools | Limited access | Available |
| Events | Not included | Included |
| Coupons | Not included | Included |
| SEO tags | Citiinfo defaults | Custom title, description & keywords |
| Business leads | Limited access | Leads dashboard |
| Ads for other businesses on your detail page | May appear | No other-business ads |
Ready for paid access? Contact Citiinfo for plan and campaign details. Both free and paid submissions follow the listing review process.
What a good Citiinfo listing includes.
Represent a real business
Submit a business you own or are authorised to manage. Use its actual trading name and choose the category and location that best describe it.
Write useful, accurate content
Explain what you do and who you serve in your own words. Keep contact details current. Avoid duplicate submissions, misleading claims, keyword stuffing and unrelated promotional content.
Choose genuine service areas
Add only Australian postcodes your business actually serves. Each postcode is checked and linked to its area names. Do not add the same postcode twice.
Use clear, relevant images
Upload images you own or have permission to use. Choose a sharp original logo and relevant gallery photos. A tiny or blurry source image will not become sharper when uploaded.
Keep your listing up to date
Update changed phone numbers, addresses, services and opening hours. Announcements, events and coupons should describe genuine, current offers with clear details.
Use SEO fields thoughtfully
For paid listing SEO tags, enter a title of 50–60 characters, a description of 150–160 characters and up to 5 keywords or phrases, one per field. Blank SEO fields use Citiinfo defaults; the listing logo is used for social previews.
Submission is the start of our review.
Submission received
Your details are saved and your listing is pending review.
Details reviewed
The team checks your listing. Incomplete or inaccurate information may need correction.
Approved & published
Once approved for publication, customers can find your business on Citiinfo.
Before submitting: check your phone and email, confirm your service postcodes, preview your images and remove any duplicate or misleading information.
Your listing questions, answered.
Can I submit a free business listing?
Yes. Start with the Add Listing form and complete the six steps. Free listings receive basic dashboard access; paid listings include the additional business tools shown above.
How do I get a paid listing?
Contact the Citiinfo team to discuss a paid listing and confirm the plan details before upgrading. You can start by preparing your business information through the same Add Listing process.
Does submission publish my listing immediately?
No. A new submission goes through review before publication. Check the contact email you provided for updates and respond if the team needs more information.
Can I add more than one service postcode?
Yes. Enter a four-digit Australian postcode and click Add for each area. You must add at least one and can add up to 30 unique postcodes. Remove any postcode your business does not serve.
What if I do not have gallery photos?
Your listing card will display your business logo instead. The logo is kept complete without stretching it beyond its original size. Upload a clear original file for the best result.
Will other businesses advertise on my paid listing?
Paid business listing detail pages do not show ads for other businesses. Ads may appear on free listing detail pages.
Does access to ads tools mean advertising is free?
Access to campaign tools lets you manage advertising. Confirm the campaign pricing and placement details with Citiinfo before booking ads.
Ready to introduce your business?
Start with the details. We will guide you through the rest.