Messages
Read direct enquiries and reply to customer conversations.
2 min read Step-by-step guide
Respond with useful details
Address the question directly and explain the next step, availability or information you need. Keep replies relevant to the enquiry.
Step by step
- Open Messages from the dashboard sidebar.
- Select an enquiry to open the conversation.
- Read the customer's request and previous messages before replying.
- Write a helpful reply using the reply form, then check the conversation for follow-up messages.
Managing conversations
Unread badges help identify new activity. Use deletion only when you no longer need a conversation, and keep sensitive customer information out of public listing content.
Need a hand with this?
Contact our support team with the business or campaign details and what you need help with.